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International Sales

Duke Tian

Tel:+86-18025850727
E-mail:   duke@shiguo.org

Eric Zheng

Tel:+86-13418635934
E-mail:   sales@shiguo.org
 
 

 

Current LocationHome> Support> After-sales serviceAfter-sales service
COMMITMENTSERVICE FEATURES


Explosion-proof products sold by SGT are accord with IEC60079-0:2007 explosive environment part 0: general requirements for equipment (GB3836。1-2010)IEC60079-1:2007 and explosive environment, part 1: use explosion-proof enclosure d protection equipment (GB3836。2-2010) IEC61241-1:1999 combustible dust environment using electrical equipment part 1: with casing and limit surface temperature protection electrical equipment section 1 electrical equipment technical requirements (GB12476.1-2000), the international and domestic double standard requirements. We will be attached to the product by the national anti-explosive electric products quality supervision and inspection center issued by the national anti-explosive conformity and product specifications.

 

    "World-quality, safe China" is the meaning of SGT brand existence。 "Make industrial production safer" is the inescapable SGT corporate mission。 Sincerity and gratitude enterprises, leading the industry with innovative designs, with strict and standardized management to protect the quality, performance products used based on the market, and with the sincere and trustworthy service moving and win more customers are SGT to worldwide customers’ commitment。

 


Service Concepts

With continuous practical experience, SHIGUO gradually forms and strengthens a series of "SHI GUO STYLE" to serve clients, namely, customer orientation,rapid response , accurate processing, innovation, considerate for customers。

Service Commitment

Within the warranty period (after the equipment delivery one month), we bear risk to ensure the equipments in good status, however, we implement the equipment replacement policy in addition todamage caused by the force majeure,for example, the war, serious fire, flood, typhoon and earthquake, etc,

All our products, except damage caused by the force majeure,for example, the war, serious fire, flood, typhoon and earthquake, provide aone-year guarantee quality after-sales service.

Technical Force

Due to our own team to manage the production, research and development and product maintenance, SHI GUO has formed world-class technology platform and technical solutions with "SHI GUOstyle" based on continuous observe and study.

 

Maintenance Costs

SHIGUO is the domestic typical explosion-proof CCTV system integration contractors, in addition to the active adoption of the products from well-known domestic and abroad manufacturers, SHIGUO also uses our own patented products, which can help our customer to reduce the maintenance costs so that we can achieve a win-win result。

In the long-term quality service processes to customers, SHIGUO gradually establishes a set of effective technical training system。 SHIGUO provides the corresponding technical training according to the specific needs of explosion-proof CCTV system and improves the maintenance technical training skills of explosion-proof CCTV system management staffs。 The technical training can be divided into general training and specific training, general training is mainly about system operation training and computer operation training and special training are some of the routine maintenance for the system

 

Conclusion;

Strong technical support and rapid response to customer's requirements is the powerful means to maintain SHI GUO competitive advantage, which is just the main reason to retain customers all the time.Lastly, the company will ensure every projects running smoothly in accordance with the spirit of consistent high quality service and means.

 

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